3 weeks to watch recordings for Non-Members, 6 weeks for members.
Speakers
Anjie Coates
With a powerhouse career spanning 37 years, Anjie Coates is more than a master groomer—she is a master of the systems that make the pet industry work. Anjie’s journey from the grooming table to becoming a globally recognized educator is fueled by a singular passion: ensuring that pet professionals have the knowledge, safety, and profitability they deserve.
As a HELP Master Chief Instructor and a multi-certified industry expert (CMRG, ICMCG, CCE, PGC, CMPTI, PGCE), Anjie brings an unparalleled level of technical precision to the 2026 Summit. Her expertise bridges the gap between animal wellness and business survival. Whether she is deconstructing complex OSHA safety standards, navigating the high-stakes world of Labor Law, or calculating Product Cost Per Dog to the penny, Anjie provides the “hard math” that salon owners need to stay profitable.
Beyond the salon, Anjie is an award-winning author (Barkleigh Honors Book of the Year) and the founder of Coates Design, where she has spent over 30 years building digital infrastructure for the pet industry. At this Summit, Anjie serves as your Lead Architect, providing the blueprints for a legal, safe, and sellable legacy.
Two days of education to help you provide the safest thorough cat grooming possible!
Schedule
Sunday July 26, 2026
Salon Optimization : 9 AM PST, 12EST
Turning a small or cluttered workspace into a highly efficient area that is easier to clean, easier to maintain, and organized to save you time and daily headaches.
Environmental Heat Mechanics & Coat Thermodynamics : 11AM PST, 2PM EST
Analyzing how high summer humidity and room temperature alter product performance and drying times. This hour covers adjusting high-velocity airflow techniques, managing ambient moisture levels in the salon, and selecting the correct lightweight texturizers for summer coats.
Clinical Recognition of Summer Skin Pathologies 1 PM PST, 4PM EST
Training the groomer's eye to detect early-stage seasonal skin breakdown before the bath. Learn to differentiate between simple heat rash, shaved-skin clipper irritation, and rapid-onset hot spots aggravated by summer moisture, including safe protocol adjustments for affected pets.
Building an In-House Apprenticeship: Training Bathers Safely 2:30pm PST, 5:30PM EST
How to safely bring on and train a top-notch bather or assistant without halting your own daily production. This hour outlines how to structure a step-by-step competency timeline, safely delegate prep work, and teach standard handling rules so your quality remains consistent.
Monday June 29, 2026
The Summer Cancellation Blueprint: Protecting Your Cash Flow: 9AM PST, 12PM EST
How to structure your business policies to handle the inevitable wave of last-minute summer no-shows and vacation cancellations. Learn how to implement card-on-file deposit systems, automate text-based waitlists, and secure your weekly revenue when clients travel.
The Co-Grooming Footprint: Designing a Safe Dog & Cat Shared Space 11 AM PST, 2PM EST
How to successfully configure a salon to accommodate both canine and feline clients without causing extreme stress. This class covers visual barrier placement, auditory buffering layout styles, and setups that keep both species safe and separate.
Product Expiration, Cross-Contamination, and Shampoo and Conditioner Bio-Security: 1PM PST, 4PM EST
Shampoos and conditioners can harbor dangerous bacteria if contaminated or diluted incorrectly with tap water. This technical hour teaches groomers how to safely store bulk products, track active shelf lives, identify signs of product spoilage, and implement a safe back-bar dilution routine to protect the pet's skin barrier.
Managing De-matting Expectations, Matted Shave-Downs, and Difficult Summer Conversations 2:30pm PST, 5:30PM EST
Summer brings a surge of heavily matted pets and unrealistic client expectations. This hour provides exact verbal scripts, pre-bath intake assessment protocols, and liability release strategies to handle matted shave-downs calmly and professionally. Learn how to educate clients on matted coat risks, set firm boundaries around de-matting limits, and handle upset owners without risking your salon's reputation or staff morale.
