3 weeks to watch recordings for Non-Members, 6 weeks for members.
Speakers
Anjie Coates
With a powerhouse career spanning 37 years, Anjie Coates is more than a master groomer—she is a master of the systems that make the pet industry work. Anjie’s journey from the grooming table to becoming a globally recognized educator is fueled by a singular passion: ensuring that pet professionals have the knowledge, safety, and profitability they deserve.
As a HELP Master Chief Instructor and a multi-certified industry expert (CMRG, ICMCG, CCE, PGC, CMPTI, PGCE), Anjie brings an unparalleled level of technical precision to the 2026 Summit. Her expertise bridges the gap between animal wellness and business survival. Whether she is deconstructing complex OSHA safety standards, navigating the high-stakes world of Labor Law, or calculating Product Cost Per Dog to the penny, Anjie provides the “hard math” that salon owners need to stay profitable.
Beyond the salon, Anjie is an award-winning author (Barkleigh Honors Book of the Year) and the founder of Coates Design, where she has spent over 30 years building digital infrastructure for the pet industry. At this Summit, Anjie serves as your Lead Architect, providing the blueprints for a legal, safe, and sellable legacy.
Brittany Valania
Two days of education to help you provide the safest thorough cat grooming possible!
Schedule
Sunday April 26, 2026
Recognizing Medical Red Flags: 9 AM PST, 12EST
In the grooming salon, you are the first line of defense for a pet’s health. This session moves beyond basic observation and trains you to develop a "Clinical Eye." We will cover the subtle physiological anomalies that often go unnoticed—from sub-surface mobility changes to minor respiratory shifts. You will learn to identify the early warning signs of systemic issues before they escalate into a table-side emergency. This class empowers you with the confidence to speak with authority when referring a client to their veterinarian, shifting your role from a stylist to a vital guardian of pet wellness.
The Science of the Skin Barrier: A Deep Dive into the Integumentary System 11 AM PST, 2PM EST
The skin is the largest organ of the body, yet it is often the most misunderstood in the grooming room. This intensive lecture explores the complex biology of the canine integumentary system. We will dive deep into the layers of the epidermis, the vital function of the acid mantle, and how the skin’s pH balance dictates the success of every bath. By understanding the cellular structure and the science of the barrier, you will learn how to choose products based on chemistry rather than marketing, ensuring you are healing the skin rather than just cleaning the coat.
Don't Let Derm Get under Your Skin : Identifying Skin Disorders: 1PM PST, 4PM EST
Join Licensed Veterinary Technician Brittany Valania for a rigorous clinical hour focused on dermatological pathology. This session bridges the gap between the grooming table and the vet clinic, providing a visual and scientific guide to common (and rare) skin disorders. Learn to differentiate between environmental allergies, fungal infections, and parasitic infestations. Brittany will guide you through the "Look and Feel" of various pathologies, teaching you how to document findings professionally and understand the underlying biology of the cases you see every day.
The First-Aid Audit: Mastering Kits and Triage Protocols 2:30pm PST, 5:30PM EST
Is your salon truly prepared for a crisis? Most first-aid kits are woefully inadequate for high-level clinical emergencies. In "The First-Aid Audit," we perform a top-to-bottom review of what a clinical-grade emergency kit must contain—and how to use it. Beyond the supplies, you will master universal triage protocols, learning how to stabilize a pet and manage a crisis with a calm, methodical approach. This is more than just "bandages and antiseptic"; it is about architecting a safety net that protects the pets in your care and the professional reputation of your business.
Monday April 27, 2026
The "Staff-to-Specialist" Training Path: Architecting Your Team’s Clinical Education: 9AM PST, 12PM EST
Moving your team from "employees" to "specialists" requires more than just shadowing; it requires a deliberate educational architecture. This session provides a master blueprint for implementing a tiered clinical track within your business. Learn how to map out a competency matrix that moves staff from foundational safety to advanced feline and canine mastery. We will discuss how to standardize clinical language across your brand, implement peer-review systems, and create an environment where continuous learning is the primary driver of career longevity and salon excellence.
The Salon Audit:A Sensory-First Approach to Redesigning Your Footprint 11AM PST, 2PM EST
Your salon’s layout dictates the behavior of every animal that enters. In this session, we move beyond aesthetics and perform a "Sensory Audit" of your physical space. By analyzing your footprint through the eyes, ears, and nose of the pet, you will learn how to identify and eliminate "Micro-Stressors" that fill a pet's cortisol bucket. We cover decibel management, olfactory zoning, and visual sightlines to help you redesign a high-efficiency environment that promotes biological calm for the pets and physical longevity for the groomer.
The Structural Audit: Canine Anatomy and the Biomechanics of Grooming 1PM PST, 4PM EST
Stop fighting "behavior" and start auditing the skeleton. This intensive session explores the physical reality of the canine frame as the primary driver of table-side resistance. You will learn to identify "Structural Red Flags"—such as poor angulation, spinal "roaching," and joint instability—that often manifest as sitting, kicking, or defensive aggression. By training your "Expert Eye" to perform a clinical palpation and gait analysis, you will move from fighting a dog’s physical limitations to architecting a groom that supports their unique biomechanics. This class empowers you to make evidence-based handling decisions that protect the pet’s orthopedic health and ensure your own professional longevity.
The "Non-Force" Toolkit: Redefining Handling Through Cooperative Care 2:30pm PST, 5:30PM EST
The "Non-Force" approach is more than just a technique; it is a clinical philosophy rooted in ethology and animal consent. This workshop provides you with a tangible toolkit for redefining how you interact with pets on the table. We move away from traditional restraint and toward cooperative care protocols that prioritize the pet’s agency. You will learn to recognize the subtle "stop" signals in animal body language and implement "Consent-Based" transitions that reduce the need for physical force, creating a safer, faster, and more ethical grooming experience for everyone involved.
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